Thanks for nothing India.....

Do you know what would be really super.....if you are gonna outsource your customer service and tech support to India, it would be fucking fantastic if you would at least make sure that they knew what they were talking about.  Since from here in America when I am routed to India to ask a simple question, I am already at the disadvantage of having to A) understand what the hell they are saying through the ridiculously thick accents, and B) try to ignore the echo in the background caused by the shitty phone connection.  I have no problem with people from India, I really don't, it's just that I would appreciate being able to have a clear understanding of what I am being told.  I just spent hours over a couple of days trying to have someone from India fix my anti-virus, and guess what, it was a big f~ing waste of my time.  I ended up fixing it myself after realizing that your "tech support" was a big sham.  So I'm not naming any names anti-virus software company that rhymes with Horton's, but just so you know, I too would like to only pay my customer service associates .25 cents an hour.  That would be great and it would probably save me an assload of money, however I don't do that because I don't want my customers to feel like trying to drown themselves in their Starbucks latte after calling in with a simple question.  So in conclusion, can you please at least make sure your tech support people have actually used a computer, and then teach them some of the common known issues with your product.  That would be great.  Oh and PS....when your so called "tech support" does nothing to fix my issue, please refrain from having them send me like 19 surveys to fill out on how their service was.....cause it SUCKED.